Shipping policy
Last updated: August 2026
At Anvil’s Heart, most of our collectible figures are made to order. Production time and shipping time are separate and should be considered when estimating when your order will arrive.
Production Time
Most Anvil’s Heart figures are made to order and enter our production queue after an order is placed.
The estimated production and dispatch timeframe displayed on the product page on the date the order is placed applies to that order.
Future changes to the production timeframe displayed on our website do not affect orders that have already been placed.
Production times may vary depending on the complexity and size of the figure, the selected painted or unpainted option, technical circumstances, availability of materials, and other factors inherent to handcrafted production.
Hand-painted figures may require additional production time due to the amount of manual work involved.
We make every reasonable effort to complete and dispatch orders within the timeframe stated at the time of purchase. If a significant unexpected delay occurs, we will contact the customer.
Shipping Time
Shipping time begins after production has been completed and the order has been dispatched.
Delivery times vary depending on the destination, selected shipping method, carrier, customs processing, holidays, and other circumstances.
Any delivery estimate provided by the carrier is an estimate and may be affected by circumstances outside our direct control.
Once your order has been dispatched, you will receive tracking information where tracking is available.
Shipping Destinations
We ship internationally to the destinations available during checkout.
Available destinations and shipping methods may change depending on carrier availability, restrictions, or other logistical circumstances.
If your country is not available during checkout, please contact us before placing an order.
Shipping Costs
Shipping costs are calculated and displayed during checkout where applicable.
The cost may depend on the destination, size and weight of the parcel, and selected delivery service.
Large or particularly complex figures may require larger packaging or multiple parcels.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Please check your address carefully before completing your order.
If you notice an error before dispatch, contact us as soon as possible and we will do our best to update the address.
If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs may apply if the order needs to be shipped again.
Customs, Import VAT & Duties
International orders may be subject to customs clearance, import VAT, duties, handling fees, or other charges imposed by the destination country.
Where these charges are not collected during checkout, they may be payable by the recipient upon import.
Customers are responsible for applicable import charges imposed by their country unless otherwise stated during checkout.
Customs processing may also cause additional delivery delays.
Tracking
Where available, tracking information will be provided after dispatch.
Please allow some time for the carrier’s tracking system to update after the shipping label has been created.
Shipping Damage
We carefully package our resin collectibles to protect delicate components during transportation.
If your order arrives damaged, please:
- keep the original shipping box and all protective packaging;
- take clear photographs of the parcel and damaged components;
- contact us as soon as possible;
- avoid repairing, gluing, painting, modifying, or disposing of the damaged parts before contacting us.
If the damage occurred during transportation, we will work with you to provide an appropriate solution in accordance with applicable consumer law.
Depending on the circumstances, this may include replacement parts, repair, replacement, refund, or another appropriate solution.
Lost or Missing Parcels
If tracking indicates an unusual delay or your parcel appears to be lost, please contact us.
We will contact the carrier and, where necessary, open an investigation.
For consumer orders, responsibility for the goods during transportation remains with Anvil’s Heart until the customer, or a third party designated by the customer other than the carrier, receives the goods, except where applicable law provides otherwise.
Unclaimed or Refused Parcels
Customers are responsible for monitoring tracking information and accepting delivery of their order.
If a parcel is returned to us because it was not collected, delivery was repeatedly refused, or required import charges were not paid, please contact us.
Where legally permitted, additional shipping costs required to send the parcel again may be charged to the customer.
Any refund that may be applicable will be handled in accordance with our Refund Policy and applicable consumer law.
Multiple Items
Orders containing multiple figures may be shipped together or separately depending on production schedules, parcel size, safety considerations, and other logistical factors.
Where appropriate, we may contact you regarding the most suitable shipping arrangement.
Production & Delivery Delays
Because our products are handcrafted and made to order, occasional unexpected production delays may occur.
Likewise, carrier or customs delays may occur after dispatch.
If an order cannot be completed within the timeframe stated on the product page at the time the order was placed, we will contact the customer. Applicable consumer rights remain unaffected.
Contact
For questions regarding production, shipping, tracking, or delivery:
Anvil’s Heart
Email: contact@anvilsheart.shop
Instagram: @anvils_heart